Manufacturers Warranty Information and Instructions

All items offered by Troutlet.com are brand new and carry their full manufacturers warranty. We have collected the instructions for most manufacturers in the event that you need to submit a claim. Copies of past invoices are needed by most in order to process a repair/replacement. Rest assured that all brands worthy enough to be offered by Troutlet have good warranties and are backed by solid companies. If you have ANY difficulty what so ever please do not hesitate to inform a Troutlet representative.

Invoices are available for download by logging into your account (top of page) and selecting the appropriate order number.

Choose the maker of your equipment below:

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Include your letter of explanation (with name and complete street address, (no PO Boxes), your receipt showing date of purchase along with your $20.00 check or money order processing fee. No CODs please. Consumers send rods, freight prepaid and insured, to 

  • All Star Service Center
    3801 Westmore Drive
    Columbia, SC 29223
  • Crystal River will repair or replace any product which proves to be defective in workmanship or material within ninety days if the original purchase. THis warranty does not cover damage caused by negligence, accident, misuse, alteration of the product or normal expected wear. Damage that is determined to be of this cause will be repaired at the customers expense.

  • Email: Denis.Tibbetts@south-bend.com
    Phone:1.800.622.9662
    Web: http://south-bend.com/sbend/index.html
  • Address:
    South Bend Sporting Goods
    1910 Techny Rd Northbrook,
    IL 60062-5308

    Daiwa will repair or replace without charge any Daiwa rod or reel which is defective in workmanship or materials within one year from the date of purchase by the consumer. Please retain your sales slip as proof of purchase date in the event warranty work becomes necessary. Please follow these instructions when returning rods or reels for warranty repair:

    Do not remove parts

    Enclose proof of purchase and a statement of warranty claim with nature of problem. Also, please list the model name and number of reel/rod and your return address.

    To protect against loss or damage in transit, your reel/rod should be carefully packaged and adequately insured. Please retain all shipping receipts.

  • Daiwa Corporation
    North American Service Center
    12851 Midway Place
    Cerritos, CA 90703
    (562) 802-9589

  • Please follow these instructions when returning your rod or reel:

    • Send complete rod or reel back to Eagle Claw (Pre-paid Shipping)
    • Enclose proof of purchase date and specify reason for return
    • Please list the model name and number of your rod or reel
    • Include your name, return address and daytime phone number
    • To protect your rod or reel against loss or further damage in transit, please carefully package and insure the shipment. Please keep all shipping receipts.
    • Use a shipping company that can track your package.
    • If your rod or reel is proven defective (at the discretion of Eagle Claw), it will be repaired free of charge within a reasonable time however, if it cannot be repaired, Eagle Claw will replace it per the following:
      • If the rod or reel is no longer in stock, Eagle Claw will replace it with a similar model.
      • If, in our opinion, the damage is due to other causes, Eagle Claw will send you an invoice for the repair charges before repair.

  • Eagle Claw Fishing Tackle
    Attn: Repair Center
    4245 East 46th Ave.
    Denver, CO 80216
  • Fenwick Rod &ndash One Year Warranty
    Fenwick warrants to the original purchaser that its rod products are free from defects in materials or workmanship for a period of five (5) years from the date of purchase. If a product proves defective in some way, return it prepaid and with proof of the date of purchase, to:

    Please include $9.95 to cover return postage and handling. If after inspection, we determine that the product was defective in material or workmanship, we shall, at our option, repair or replace it without charge. We are not responsible for normal wear and tear, for equipment used commercially or for failures caused by accidents, abuse, alteration, modification, misuse or improper care.

  • Fenwick
    Attn: Customer Service
    1900 18th Street
    Spirit Lake, IA 51360

  • Email info@zebco.com or call 1-800-588-9030, Monday through Friday, 7:00a.m. to 4:45p.m. CST.

    For service issues, please contact: service@okumafishing.com

  • OKUMA FISHING TACKLE CORP.
    2310 E. Locust Court, Ontario CA 91761
    Tel: 909-923-2828
    Fax: 909-923-2909
    1-800-GO-OKUMA, 1-800-466-5862
  • Your Pinnacle fishing product carries a limited warranty for a period of one
    year from the date of purchase against defects in workmanship and or materials.
    During this period, Silstar Corporation of America, Inc. will perform repairs or
    effect replacement, at its option. The warranty extends only to the original (Consumer) owner.

    Purchaser should return defective rod and/or reel postage prepaid, insured with valid proof of purchase (indicating the date purchased) with $15.00 to cover return postage payable to Silstar Corporation. This warranty will be VOID if the rod or reel is found to have been subject to unauthorized alterations, abuse or damaged by failure to provide necessary and reasonable maintenance.

  • All reels and rods sent in for repair or warranty service should be carefully packed and insured. Please include your name, return address, telephone number where you can be reached, $15.00 check made to Silstar to cover return postage, and e-mail address along with brief information on the nature of the problem.
  • Attention: Silstar Service Station
    3737 Community Road
    Brunswick, GA 31520

  • Your new Pflueger product comes with a limited warranty for a period of one year against defects in material and/or workmanship. Trion rods have a FIVE year warranty against breakage while fishing. Pflueger will have no other obligation and will not be liable for incidental or consequential damages.

    Send rods, freight prepaid and insured, to the Pflueger Service Center, along with a note stating how the item was broken or damaged. Include name, mailing address, phone number, proof of date of purchase, and $7.50 for return postage and handling. For one piece rods 6'6" or longer, include an additional $2.50 for oversize fee.

    Send reels, freight prepaid and insured, to either the Pflueger Service Center, along with a note stating how the item was broken or damaged. Include name, mailing address, phone number, proof of date of purchase, and $6.50 for return postage and handling.

    Pflueger will repair or replace the product at its option and return directly to the purchaser. Pflueger is not obligated to supply parts for any product which has not appeared in the Pflueger catalog within the last five years.

    Pflueger Rods and Reels which are not covered by warranty may be repaired at a nominal charge plus shipping and handling.

  • Pflueger Service Dept.
    3801 Westmore Drive
    Columbia, SC 29223
    800-347-3759

  • Quantum products are warranted for a period of one (1) year from date of original retail purchase against defects in workmanship and/or materials. Purchaser should return defective products postage prepaid, insured with proof of purchase direct to Quantum. <

    Quantum will repair or replace products at its option and return direct to purchaser.

    • Quantum
      6505 Tower Lane
      Claremore, OK 74019

    Please follow the instructions below when sending a reel for service:

    • Do not remove parts
    • Enclose a brief note explaining the difficulty you are experiencing
    • Properly package the reel to prevent damage during shipping
    • Insure the package and make sure the shipping company can track their shipments
    • Include your name, address, phone number, and e-mail address.
  • To obtain warranty or non-warranty reel service and to order parts on your Rapala reel, please contact the Rapala Authorized Warranty Service Center:
    Nutter Rod & Reel Service
    3383 Hwy. 411 NE
    White, GA 30184-2432
    Fax (877) 475-4611
    nutterrodandreel@outdoorresourcesllc.com

  • Shakespeare At Shakespeare Fishing Tackle we care about providing quality products. We also stand behind what we sell. Our service department is here to help resolve your product problems and to help get your gear back in fishing shape. If you need our help call: 800-347-3759 and ask for the Service Center. Operating hours are 8 to 4:45 East Coast time. Or write to

    • Shakespeare Service Center
      3801 Westmore Drive
      Columbia, SC 29223
      repairs@shakespeare-fishing.com.

    Email info@zebco.com or call 1-800-588-9030, Monday through Friday, 7:00a.m. to 4:45p.m. CST.