There are times when an item must be returned and we understand
that's why we have put together an easy method for processing returns.
Please read over the following:
Requesting Return Authorization
Products returned to Troutlet must have a Returns Material Authorization
(RMA) number. This allows us to efficiently track and process your return. Return authorization requests can be submitted through
Please have your order number, or our confirmation number
available as proof of purchase when you request authorization for return.
Items should be returned like new in original packaging with all accessories
included. Fishing gear that has been opened from sealed packaging or
used is unfortunately not returnable.
The RMA number provided to you MUST be written on the outside
of the shipping package for immediate identification. Without an RMA
number, packages can not be accepted. We will provide shipping instructions
at the time the RMA number is assigned. RMA numbers will remain active
for 30 days from the date of issue. Products must be returned to Troutlet
during that time. All packages must be sent to the following address:
Attn: (RMA Number)
342 Market Ave.
Grand Rapids, MI. 49503
All Troutlet catalog items are eligible for a full refund
within 30 days of purchase if the item is returned unopened
and in original packaging (shipping charges not refundable).
*see special items section
After 30 days, Troutlet may accept returns if the item
is received unopened and in original packaging. A 25% restocking
fee may apply based upon time since purchase and quantity
being returned. Credit will be issued only after receipt
of product and evaluation of condition (shipping charges
Many of the items we sell require extremely careful handling
and can even expire. The following exceptions (subject
to change or addition) will always require a 25% restocking
fee: Powerbait, Salmon Eggs, Sized Waders, Sized vests,
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